Privacy Policy

1. Introduction

At Fulfillio, we are committed to protecting your privacy. We understand the importance of your personal information and respect your right to control how it is collected, used, and disclosed.

This Privacy Policy explains how we handle personal information when you use our services, visit our website, or otherwise interact with us. It applies to Master Import and Management Pty Ltd ACN 656 721 407 as trustee of the Nest Import and Management Trust trading as Fulfillio (“Fulfillio”, “we”, “our”, “us”).

By providing personal information to us, you consent to us collecting, using, storing, and disclosing it in accordance with this Privacy Policy, the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Identity and contact details (name, company, address, phone number, email).
• Service information (delivery addresses, consignment notes, warehousing and transport details, order history).
• Payment and billing information.
• Employment-related information (if you apply for a role with us).
• Website and digital usage data (IP address, device type, browser, access times, referring websites, cookies, analytics data).
• Information you provide via email, phone, website forms, or social media.

Sensitive information (such as identification documents, residency status, or health information) will only be collected if reasonably necessary for our services, with your consent, or where permitted by law.

3. How We Collect Information

We collect personal information when you:

• Engage us to provide 3PL services (warehousing, storage, distribution, transport).
• Communicate with us by phone, email, website forms, or in person.
• Visit our website or interact with us on social media.
• Apply for a job or supply goods or services to us.
• Provide information indirectly through our customers, subcontractors, or logistics partners.

We may also use cookies, analytics tools, and advertising pixels (such as Google Analytics, LinkedIn Insight Tag, Facebook Pixel) to track usage patterns and improve our website.

4. Why We Collect and Use Your Information

We collect, hold, and use personal information to:

• Provide our logistics, warehousing, and distribution services.
• Communicate with you regarding services, orders, invoices, or support.
• Manage compliance with Customs, Border Force, and other regulatory requirements.
• Process payments and maintain internal records.
• Improve our website, systems, and customer experience.
• Send you marketing communications (unless you opt out).
• Assess job applications and manage employment records.
• Meet our legal and contractual obligations.

You can withdraw your consent or opt out of direct marketing communications at any time by contacting us or using the unsubscribe options in our messages. Upon receiving your request, we will action your withdrawal as soon as reasonably practicable, subject to any legal or contractual obligations that require us to retain certain information.

5. Disclosure of Information

We may disclose personal information to:

• Our employees, contractors, and associated entities (all of whom are bound by confidentiality and privacy obligations).
• Subcontractors and service providers (IT, payment, cloud storage, freight carriers).
• Government agencies and regulators (including Australian Border Force, Customs, and other authorities).
• Insurers, auditors, professional advisors, and compliance partners.
• Third parties you authorise us to disclose information to.

We may use third-party service providers that store or process data outside Australia, including in the United States, Europe, or Asia.Where we do so, we take reasonable steps to ensure that those providers handle data in accordance with the APPs.

We do not sell your personal information.

6. Storage and Security

We take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Measures include:

• Restricted system access for staff and subcontractors.
• Regular security reviews and audits.
• Secure destruction or de-identification of data when no longer required.
• Encryption of data
• Multi-factor authentication for system access
• Regular staff training on privacy and data protection
• Protocols for managing data breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer required, information is securely destroyed or de-identified in accordance with our data retention policy

7. Your Rights

You have the right to:

• Access personal information we hold about you.
• Request corrections if your information is inaccurate, outdated, or incomplete.
• Opt out of receiving marketing communications.
• Make a complaint if you believe we have breached the Privacy Act or the APPs.

Requests can be made using the contact details below.

If you are located in the European Union, you may also have additional rights under the General Data Protection Regulation (GDPR).

8. Cookies and Analytics

Our website uses cookies and tracking technologies to analyse traffic, improve functionality, and personalise content. You can manage cookies in your browser settings, but some website features may not function properly if disabled.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites, and they are not governed by this Privacy Policy.

10. Complaints

If you have a privacy concern or complaint, please contact us. We will investigate and respond in writing within a reasonable timeframe (usually 30 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “last updated” date shown at the top.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us at:

441 Kororoit Creek Road, Altona VIC 3018

Email:info@fulfillio.com.au